Balanced scorecard perspectives - aims and measures
Financial perspective of balanced scorecard
Customer perspective of balanced scorecard
Internal business processes perspective of balanced scorecard
Company growth perspective of balanced scorecard
Balanced scorecard links
Internal business processes perspective of balanced scorecard
Aims:
- Increasing the company value by innovations
- Process optimization
- High quality post sale service
Measures:
- Process efficiency
- Process cost
- Process time
- Process quality
